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Division of Security

The Florida Lottery Division of Security is an accredited, fully operational state law enforcement agency dedicated to protecting the integrity of the Florida Lottery and ensuring compliance with Florida Statute Chapter 24. The Division of Security is responsible for protecting Lottery facilities and operations, and responding to calls for service related to fraud and other questionable activity affecting the integrity of the Florida Lottery.

The Division of Security provides services including:

  • Administrative
  • Background Investigations
  • Criminal Investigations
  • Draw Management
  • Emergency Management
  • Facilities Security
  • Forensic Laboratory
  • Intelligence Services
  • Safety Services

The Security team is committed to ensuring the security and integrity of the operation of the Florida Lottery.[ST1]  Division of Security operations are carried out without bias or prejudice. Sworn members of the Division execute their law enforcement duties in a respectful manner recognizing the sanctity of life and the dignity of all persons.

Staff members are available 24 hours a day, seven days a week for assistance by calling (850) 487-7730 or (850) 487-7752.

Scams and Fraud

Lottery scams and fraud

Examples of these scams and fraud schemes include:
  • NEVER redeem a Florida Lottery ticket for someone you don't know.
  • NEVER give your credit card numbers over the phone to anyone promising Florida Lottery cash prizes or memberships.
  • NEVER accept a collect phone call from someone claiming to be a Florida Lottery official.
  • NEVER respond to a letter or phone call from someone who offers you a guarantee of winning a prize. The Florida Lottery does not guarantee you a prize, only a chance of winning if you buy a legal ticket.
  •  ONLY participate in a "lottery pool" with people you trust. If you have questions about "lottery clubs," please call the Florida Lottery Division of Security at (850) 487-7730.
  • ONLY buy Florida Lottery tickets from authorized retailers.
  • ALWAYS promptly sign the back of your winning ticket to establish proper ownership.
  • NEVER post a photo of your winning ticket on any social media or website.
Always be wary of...
  • An email, letter or telephone caller asks for money in order to collect a lottery prize.
  • They want your personal or financial information in order to process your prize.
  • They tell you that you won a lottery that you've entered or played.
  • They want your social security number or credit card information.
  • They want to meet at your home or a public place to pay your prize.

  • When in doubt – hang up or don't respond to the scam email or letter.
  • If you have a question – contact your nearest Florida Lottery office or the Division of Security.
  • Report the incident to local law enforcement.
  • REMEMBER – If it's too good to be true, it's a scam.

Social media scams

To avoid being scammed via social media, please remember the Florida Lottery will NEVER:
  • Send a user a "friend request" via Facebook.
  • Send a user a "message" via social networking sites; unless the user has participated in a contest or the user sent a message/question first.
  • Ask for contact information beyond what an entrant has already provided while entering a legitimate Florida Lottery giveaway or contest.
  • Ask for bank account information via social networking sites in ANY case.

Please report any suspected scams to the Florida Lottery's Division of Security at (850) 487-7730.

Amber Alert partner

The Florida Lottery Division of Security is a proud partner in the Florida Amber Plan to broadcast critical information regarding missing or abducted children. We act in a liaison capacity between the Florida Department of Law Enforcement (FDLE), other Divisions within the Lottery and all Lottery Retailers to disseminate critical information as quickly and broadly as possible.


Criminal investigations

The Division of Security leads and assists in a variety of criminal investigations, including investigating complaints, conducting operations to verify retailer integrity, and assisting other law enforcement in cases where Lottery tickets or Lottery-related activities are key evidence. Lottery Special Agents can be vital to creating crime scene timelines, apprehending scam perpetrators and more. We’re working every day to ensure the Florida Lottery continues to operate as a fair and transparent organization for our players and the state.


Facilities & drawings

Florida Lottery Security is responsible for ensuring the integrity and safety of all Lottery facilities, including those where drawings are held. Security Specialists operate extensive surveillance equipment, provide escorts, keep records of Headquarters and district office visitors, and respond to various reports and alerts. [ST2] 

All drawings are conducted under strict industry-proven security guidelines and procedures. A sworn Lottery Special Agent serves as the draw manager while assisted by an auditor from an independent accounting firm who attends and participates in every drawing 365 days a year. Both these monitoring parties complete a lengthy checklist before every drawing and randomly select the draw machine and ball set just before the draw. A series of pre-tests are also conducted to ensure machines and ball sets are working properly and that no tampering has occurred.

All Florida Lottery drawings are open to the public for viewing from the Tallahassee Headquarters Studio. If you would like to join us for a drawing, please contact the Division of Security at (850) 487-7730.

Emergency preparedness

Our Continuity of Operations and Safety Services team are responsible for keeping the Lottery in operation during emergency situations. These teams plan for contingency operations by coordinating with the Florida Division of Emergency Management and maintaining a high degree of compatibility with the Information Technology Disaster Response Plan. We’re committed to bringing the Lottery to our players, rain or shine.  Division of Security Special Agents are also called upon to respond to disaster-affected areas within the state to assist other state and local law enforcement agencies with disaster recovery and other related law enforcement duties.  The Lottery also partners with the Florida Division of Emergency Management to identify power availability throughout the state during emergency situations using the Lottery’s Florida Lottery Index of Power (FLIP) system.

Open Government


The Florida Lottery's contracts are now available for viewing through the Florida Accountability Contract Tracking System (FACTS).

How to access the Florida Lottery's contracts:

  1. Visit FACTS and select "State Contract Search FACTS". 
  2. Under “Agency Name”, select the Department of Lottery
  3. Click "Search Contracts" to see all contracts that have been posted by our department

Final orders

Find an electronic copy of the Florida Lottery’s FInal Orders by visiting the FDOAH Florida Agency Indexed Orders Search, or find the physical records at the Florida Lottery's Office of the General Counsel, 250 Marriott Drive, Tallahassee, Florida 32301.

Public meeting notices

There are no upcoming public meetings at this time.

Inspector General

Mission and goal

The mission of the Office of Inspector General is to protect and promote public integrity and accountability within the Lottery through audits and investigations that detect fraud, waste, abuse, and administrative violations.

The goal is to prevent and decrease the reoccurrence of such violations through employee awareness and cooperation, while providing the Lottery with a timely, accurate, objective and useful work product that promotes confidence and provides transparency for the citizens of the State of Florida.

Organizational structure and independence

The Inspector General reports directly to the Chief Inspector General and administratively to the Florida Lottery Secretary. The Inspector General serves as the Chief Audit Executive for the Agency. The main functions within the Office of Inspector General, which include internal audits and investigations, are designed to comply with Florida Statutes and to assist the Lottery in meeting its mission and goals.

Authority and responsibilities

The Office of Inspector General serves as a central point for coordination of and responsibility for activities that promote accountability, integrity, and efficiency in the Florida Lottery. Section 20.055 of Florida Statutes defines the duties and responsibilities of agency Inspectors General as follows:

  • Advise in the development of performance measures, standards, and procedures for the evaluation of state programs;
  • Assess the reliability and validity of the information provided by the state agency on performance measures and standards, and make recommendations for improvement, if necessary, prior to the submission of those measures and standards to the Executive Office of the Governor;
  • Review the actions taken by the state agency to improve program performance and meet program standards and make recommendations for improvement, if necessary;
  • Provide direction for, supervise, and coordinate audits, investigations and management reviews relating to the programs and operations of the Florida Lottery;
  • Conduct, supervise, or coordinate other activities carried out or financed by the Florida Lottery for the purpose of promoting economy and efficiency in the administration of, or preventing and detecting fraud and abuse in, its programs and operations;
  • Keep the Chief Inspector General and Florida Lottery Secretary informed concerning fraud, abuses, and deficiencies relating to programs and operations administered or financed by the Florida Lottery, recommend corrective action concerning fraud, abuses and deficiencies, and report on the progress made in implementing corrective action;
  • Ensure effective coordination and cooperation between the Auditor General, federal auditors, and other governmental bodies with a view toward avoiding duplication;
  • Review, as appropriate, rules relating to the programs and operations of such state agency and make recommendations concerning their impact; and
  • Ensure that an appropriate balance is maintained between audit, investigative and other accountability activities.

Useful links


Internal audit

The internal audit activity helps the Florida Lottery accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control and governance processes.

The internal audit activity offers two types of services:

  1. An Assurance Service is an objective examination of evidence for the purpose of providing an independent assessment of risk management, control, or governance processes for the organization. Examples may include financial, performance, compliance, system security and due diligence engagements.
  2. A Consulting Service is an advisory activity, the nature and scope of which is agreed upon with the client. It is intended to add value and improve an organization's operations. Examples include counsel, advice, facilitation, process improvement, and training.

Internal audit services are to be performed in a way that provides reasonable assurance that work conforms to the International Standards for the Professional Practice of Internal Auditing, the General Principles and Standards for Offices of Inspector General, Information Systems Audit and Assurance Standards, the Office of Inspector General Charter, and OIG Audit Manual.



The Office of Inspector General has the responsibility to:

  • Review and evaluate internal controls necessary to ensure the fiscal accountability of the Florida Lottery;
  • Develop and implement an annual audit plan;
  • Maintain a professional audit staff;
  • Establish and maintain a quality assurance program;
  • Provide summaries and results of internal audit activities for inclusion in the Office of Inspector General Annual Report;
  • Stay informed of emerging trends and successful practices in internal auditing;
  • Consider the scope of work of external auditors to avoid duplication of effort; and
  • Provide liaison support between external auditors and the agency.

Administrative investigations are conducted by the OIG when there is reason to believe that a Lottery employee, vendor, contractor, or contractor's employee has violated any Lottery rules, policies, or procedures.

State employees, contractors, and contractor employees who submit a complaint relating to a substantial and specific danger to the public's health, safety, or welfare or a complaint relating to gross mismanagement, malfeasance, misfeasance, gross waste of public funds, or gross neglect of duty may be a designated "Whistle-blower," as defined by Section 112.3187-112.31895, Florida Statutes.

Whistle-blower investigations are conducted under the strict guidelines of the Whistle-blower's Act. Specifically, if the complaint is determined by the Inspector General to meet the provisions of Whistle-blower status, the identity of the complainant remains confidential and the Whistle-blower is protected from retaliation.