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Frequently Asked Questions

Yes. Part of the retailer contract outlines the requirement of redeeming winning tickets for players with prizes valued under $600. However, the retailer contract does not specify that the payment must be made in cash; retailers have the option to pay the prize in the form of cash, check, or money order. Furthermore, a retailer must ensure that sufficient funds are available by cash, check, or money order before validating any ticket to pay a prize.

Yes! To see a list of the cashing and bonus commissions available to Florida Lottery retailers, dowload the Retail Bonus Commissions sheet.

The Lottery's Division of Security and Office of Inspector General has conducted at least three extensive retailer sting operations since 2009, some as a result of player complaints and some as random investigations. If wrongdoing is found, the Florida Lottery cooperates with and supports law enforcement and the judicial process.

To request a copy of your 1099 form, please call our Retailer Hotline at 1-800-226-3344 and select Option 2.

Once your retailer application is received by the Lottery's Retailer Contracting team, application processing begins. Retailer Contracting and/or your Lottery Sales Representative will contact you if there is any additional information needed. Processing may take several weeks. For questions, or to check the status of your application, please call 850-487-7714.

New retailers pay a $100 application fee for the initial location, and $25 for each additional location, provided the additional location is associated with the same business entity as the first location.

If you're experiencing trouble with your terminal or other Lottery equipment, please contact our Retailer Hotline at 1-800-226-3344, and select Option 1.

The Florida Lottery may immediately suspend a retailer without prior notice if the Florida Lottery determines that immediate suspension is necessary to ensure the integrity, security, honesty, or fairness of the operation of the Florida Lottery.

Based upon Chapter 24.112, Florida Statutes, the Florida Lottery has the authority to suspend or terminate a retailer's contract for reasons not limited to the reasons below:

  • A violation of Chapter 24 or any administrative rule filed by the Florida Lottery;

  • Failure to accurately account for lottery tickets, revenues or prizes as required by the Florida Lottery;

  • Commission of any fraud, deceit or misrepresentation;

  • Insufficient sale of tickets;

  • Conduct prejudicial to public confidence in the Florida Lottery; and

  • Any material change in any matter considered by the Florida Lottery in executing the contract with the retailer.

Additional information can be found in Rule 53ER07-15 Suspension and Termination of Retailer Contract, Florida Administrative Code. The reasons include:

  • Retailer has jeopardized the integrity, security or efficient operation of the Florida Lottery;

  • Retailer has sold a lottery ticket or paid a prize to any person under 18 years of age;

  • Retailer has violated any rule or regulation promulgated by the Florida Lottery;

  • Retailer's reputation is no longer consistent with the protection of the public interest; and

  • Retailer has violated the Florida Lottery's ethics rules or policies.

Florida law used to prohibit retailers from purchasing lottery tickets, but the law was changed in 1988 to allow retailers and their employees to enjoy Florida Lottery games— as long as players are 18 years of age or older.

There are several reasons why a retailer application may not be approved, which will be provided in writing when the evaluation is completed. Retailers may be able to improve some of these conditions and re-apply.